Questions about my booked tour

Price of our services and invoice payment

The price for our services is stated in the quotation unless otherwise communicated by email.

All our invoices must be paid within twelve calendar days of receipt, unless the invoice specifies a different due date.

If the invoices are not paid before the due date, we will send a payment reminder five calendar days after the due date. If payment is not made on time, we may refuse further cooperation (temporarily or otherwise).

For any payment delay, the Customer shall, from ten days after exceeding the invoice due date, owe default interest and a fixed compensation by operation of law and without prior notice of default. We refer here to the statutory interest rate of Article 2, 4° and 5° WBH (Law on Payment Delays in Commercial Transactions). In addition, a fixed compensation of €40 will be charged.

Disputes must be communicated to us in writing within eight calendar days after the invoice has been sent, under penalty of inadmissibility.

Cancellation of the agreement

In the event of cancellation less than five calendar days before the tour or if the group does not show up, the full amount will be charged.

Keeping appointments

The services of the guide(s) will commence at the agreed time and place.

Any delay or impediment must be reported immediately to the guide; the mobile phone number is always stated on the confirmation. The guide will wait for the group for a maximum of 1 hour. If we do not hear from the group, it will be considered a cancellation of the agreement.

In the event of a delay, the total duration of the walk/bus tour will be determined in consultation with the person responsible for the group. However, the guide cannot be obliged to maintain the original duration of the tour. The agreed fee remains payable.

If the guide is late or unable to attend due to circumstances beyond their control, no recourse is possible against Gidsenkring Brugge vzw/Hello Bruges.