Cookie Policy 

Who is responsible for this cookie policy? 

We, Hello Bruges, are responsible for this cookie policy. We are a vzw, 't Zweerd 10, 8000 Brugge. 

What are cookies? 

Cookies are small data or text files that websites place on your local computer, tablet, smartphone or other mobile device. Such cookies can have different purposes: you have essential (temporary) cookies, preference cookies (e.g. for language settings) and tracking cookies (cookies that track and track your behaviour on the website in order to provide you with a more optimal user experience). 

Belgian law contains certain provisions regarding cookies and their use on websites. The Belgian implementation is derived from the European e-Privacy Directive, but the use of cookies and the cookie legislation are regulated differently in each European country. 

More information on data retention can also be found in the privacy terms and conditions. 

Type of cookies

Essential cookies 

These cookies are required as a minimum for the website to function properly. You do not have to give permission for this. 

  • Cookie consent cookie
    • Name: cc
    • Purpose: This cookie keeps track of your personal specific cookie preferences.
    • Expiration: 13 months

Preferred cookies 

Preferred cookies allow the site to remember information that affects the behaviour and design of the website, such as your preferred language or the region where you live. 

Analytical cookies 

We consult the user statistics of our website via Google Analytics. For this purpose, a number of cookies are loaded when you visit the site. These cookies enable us to check how many visitors consult our website and collect certain demographic data (e.g. country of origin). We keep track of your IP address. The data is also kept for a period of 50 months. 

Tracking cookies 

Tracking cookies track visits to the website in order to build up a profile of website visitors. This enables them to optimise the website or display advertisements tailored to your needs. Tracking cookies are not necessary for the proper functioning of a website. 

Social Media cookies 

On certain pages we show some social media 'buttons' that allow you as a user to further distribute these messages via your personal social media channel. These are loaded using a number of cookies. 

How do I see which cookies have been placed on my device and how do I delete/manage them? 

We want to give you as much control as possible over the use of cookies through our site. That's why you can manage the use of cookies, both through our site and through your browser. 

Via the site 

When you first visit our site, you will be given the opportunity to accept or reject specific types of cookies. In addition, you can change the cookie usage per type of cookie at any time.  

The essential cookies mentioned above cannot be modified. After all, these cookies are necessary for the site to work. Any data that we may collect via these cookies is always anonymous. That way, identification will never be possible. 

Via the browser 

Most popular browsers such as Chrome, Firefox, Internet Explorer, Edge and Safari allow you to control which cookies you want to allow on your computer or device. You can also choose to delete all cookies already on your computer in any browser. Please note that you will need to adjust these settings separately for each browser on each device you use. If you choose not to allow any type of cookies in your browser, including functional cookies, this may have a negative impact on the operation of our websites.

Cookies in use

The following cookies are used on this website:


  • Cookie consent cookie
    Name: cc
    Purpose: This cookie keeps track of your personal specific cookie preferences.
    Expiration: 13 months


  • Google Analytics cookies 
    If you have accepted the tracking of analytical cookies, 2 cookies with specific Google Analytics data are tracked. These cookies are identified by the prefix _ga or _gid.
    Expiration: 13 months

  • Application Insights 
    Application insights keeps statistics, from the server, related to the operation of the application. (load times, health and usage). 2 cookies are tracked by Application insights namely:

    • ai_session 
      Keeps track of the id of the session.
      Expiration: 30 minutes

    • ai_user 
      Keeps the user id and the date when the application was started.
      Expiration: 12 months