These are the general terms and conditions of Hello Bruges (Gidsenkring Brugge vzw) with registered office at 't Zweerd 10 - 8000 Brugge and registered in the Chamber of Commerce under number 0649.726.091.
Article 1 – Scope
These General Terms and Conditions apply to every offer, quotation and agreement with regard to products and/or services offered by us.
These Terms and Conditions apply to the exclusion of the Customer's terms and conditions.
Article 2 – Offers
Our quotations are purely indicative and always without obligation and expire if they have not been accepted by the Client within thirty calendar days. We also reserve the right to refuse certain assignments without giving a reason.
Article 3 – Price and payment
The price for our services is stated on the quotation, unless communicated by e-mail.
All our invoices are payable within thirty calendar days of receipt, unless the invoice stipulates a different due date. If not paid on time, we may (temporarily) refuse further cooperation.
For any payment delay, the Client shall be liable to pay default interest and lump sum compensation by operation of law and without prior notice of default from the due date of the invoice.
If the invoices are not paid before the due date, a payment reminder will be sent after five calendar days after the due date. Late payment interest is due ten days after the due date. In this regard, we refer to the statutory interest rate of Article 2. 4° and 5° WBH (Commercial Transactions Payment Arrears Act). A fixed fee of €40 will be charged as soon as the legal or agreed payment term has been exceeded.
Disputes must be made known to us in writing within eight calendar days after the invoice has been sent, under penalty of inadmissibility.
Article 4 - Duration of the agreement and termination
Our agreements can be entered into as described in our quotations. The agreement can be terminated by us at any time, unilaterally and without judicial intervention, in the event that the Client is in a state of bankruptcy or judicial composition or in the event that the Client does not pay his invoices.
Article 5 – Intellectual property rights
Our website, logos, texts, photos, names, product names and in general all our communications are protected by intellectual property rights that lie either with us, or with our suppliers or other rights holders. Intellectual property rights are understood to mean patent, copyright, trademark, drawings and model rights and/or other (intellectual property) rights, including technical and/or commercial know-how, methods and concepts, which may or may not be patentable.
It is forbidden to use and/or make changes to the intellectual property rights as described in this article. For example, the customer is not allowed to use, copy, or reproduce our designs, photos, walk names, texts, logos, color combination, etc. without our prior and express written authorization.
Article 6 – Confidentiality and Privacy
We are responsible for the processing of your personal data and process it in accordance with the General Data Protection Regulation.
For more information about the processing of personal data, please refer to our Privacy & Cookie statement.
Article 7 – Liability
We are not liable except in the case of intent or gross negligence. In addition, we are not liable for any direct or indirect damage for which we have not expressly provided for our liability in these terms and conditions. Our liability will in all cases be limited to the amount of the price stipulated for that order.
Article 8 - Accident
We are not responsible for any accidents or violence committed by third parties (including terrorist attacks, senseless violence, etc.).
Article 9 - Overpower
In the event of force majeure, we are not obliged to fulfil our obligations. In that case, we can either suspend our obligations for the duration of the force majeure, or permanently dissolve the agreement.
Force majeure is any circumstance beyond our control and control that prevents the fulfilment of its obligations in whole or in part. This includes (but is not limited to) strikes, unexpected traffic jams, accidents on European roads, pandemic, failures in a (telecommunication) network or connection or communication systems used and/or the unavailability of the website at any time, non-delivery or late delivery of suppliers or other third parties engaged, etc.
Article 10 – Nullity and completeness
These Terms and Conditions constitute the entire agreement between the customer and us, with respect to the subject matter contained herein.
If one or more provisions of these General Terms and Conditions are at any time unlawful, void or unenforceable for any other reason, in whole or in part, then this clause shall be deemed to be severable from these General Terms and Conditions and shall not affect the validity and enforceability of the remaining provisions.
Article 11 - Jurisdiction and applicable law
Belgian law applies to all disputes related to or arising from our offers and/or agreements. In the event of a dispute or dispute, only the courts of the judicial district of our registered office are competent.
Article 12 - Cancellation
If you have made a reservation and paid the invoice, but you wish to move or cancel it, a voucher can only be issued if you inform us by e-mail earlier than 48 hours before the reservation. In case of cancellation from 48 hours in advance, the entire invoice will always be charged.
Article 13 - Latecomers
The services of the guide(s) start at the agreed time and place. In certain cases, the contact details of the guide(s) will be communicated when confirming the appointment.
In case of late arrival, the group must inform the guide(s). Our guides wait for the group for a maximum of sixty minutes after the agreed start time.
In urgent cases, you can call us
- on +32 50 34 65 45
- or if no response the emergency number +32 479 77 36 23 (no SMS, no Whatsapp)
- or as a last resort with the guide if his/her contact details have been given to you before.
If we do not hear the group, it is seen as a cancellation.
Once you place an order, you agree to our terms and conditions.