These are the general terms and conditions of Hello Bruges (Gidsenkring Brugge vzw) with registered office at ’t Zweerd 10 - 8000 Bruges and registered in the Crossroads Bank for Enterprises under number 0649.726.091.

Article 1 – Scope of Application

These General Terms and Conditions apply to any offer, quotation, and any concluded agreement regarding products and/or services offered by us. These General Terms and Conditions shall apply to the exclusion of the customer's general terms and conditions. By placing an order, you agree to our general terms and conditions.

Article 2 – Quotations

Our quotations are purely indicative, always non-binding, and expire if not accepted by the customer within fifteen calendar days. We also reserve the right to refuse certain orders without giving a reason.

Article 3 – Price of our services and invoice payment

The price for our services is stated in the quotation unless otherwise communicated by email.

All our invoices must be paid within twelve calendar days of receipt, unless the invoice specifies a different due date.

If the invoices are not paid before the due date, we will send a payment reminder five calendar days after the due date. If payment is not made on time, we may refuse further cooperation (temporarily or otherwise).

For any payment delay, the Customer shall, from ten days after exceeding the invoice due date, owe default interest and a fixed compensation by operation of law and without prior notice of default. We refer here to the statutory interest rate of Article 2, 4° and 5° WBH (Law on Payment Delays in Commercial Transactions). In addition, a fixed compensation of €40 will be charged.

Disputes must be communicated to us in writing within eight calendar days after the invoice has been sent, under penalty of inadmissibility.

Article 4 – Cancellation of the agreement

In the event of cancellation less than five calendar days before the tour or if the group does not show up, the full amount will be charged.

Article 5 – Keeping appointments

The services of the guide(s) will commence at the agreed time and place.

Any delay or impediment must be reported immediately to the guide; the mobile phone number is always stated on the confirmation. The guide will wait for the group for a maximum of 1 hour. If we do not hear from the group, it will be considered a cancellation of the agreement.

In the event of a delay, the total duration of the walk/bus tour will be determined in consultation with the person responsible for the group. However, the guide cannot be obliged to maintain the original duration of the tour. The agreed fee remains payable.

If the guide is late or unable to attend due to circumstances beyond their control, no recourse is possible against Gidsenkring Brugge vzw/Hello Bruges.

Article 6 - Duration of the agreement and termination

Our agreements are concluded as described in our quotations. The agreement can be terminated by us unilaterally and without judicial intervention at any time in the event that the Customer is in a state of bankruptcy or judicial composition, or in the event that the Customer fails to pay its invoices.

Article 7 – Intellectual property rights

Our website, logos, texts, photos, names, product names and, in general, all our communications are protected by intellectual property rights that belong either to us, our suppliers or other entitled parties.

Intellectual property rights are understood to mean patent, copyright, trademark, design and model rights and/or other (intellectual property) rights, including technical and/or commercial know-how, methods and concepts, whether or not patentable.

It is prohibited to use and/or make changes to the intellectual property rights as described in this article. For example, the customer may not use, copy or reproduce our concepts, photos, names of walks, texts, logos, colour combinations, etc. without our prior and express written consent.

Article 8 – Confidentiality and Privacy

We are responsible for the processing of your personal data and process it in accordance with the General Data Protection Regulation.

For more information about the processing of personal data, please refer to our Privacy & Cookie Statement.

Article 9 – Liability

Except in cases of intent or gross negligence, we accept no liability whatsoever for direct or indirect damage, unless expressly stated otherwise in these terms and conditions. If we are held liable, this liability is in all cases limited to the amount of the agreed price for the order in question.

Article 10 – Accidents

We are not responsible for any accidents or violence committed by third parties (including terrorist attacks, senseless violence, etc.).

Article 11 - Force majeure

In the event of force majeure, we are not obliged to fulfil our obligations. In that case, we may either suspend our obligations for the duration of the force majeure or terminate the agreement definitively.

Article 12 - Nullity and completeness

These General Terms and Conditions constitute the entire agreement between the customer and us with regard to the subject matter contained herein.

Article 13 - Jurisdiction and applicable law

Belgian law applies to all disputes relating to or arising from our offers and/or agreements. In the event of disputes or disagreements, only the courts of the judicial district of our registered office shall have jurisdiction.